Payment, Shipping, Returns and FAQ

We accept the following payments:

1. Paypal
2. Credit/Debit Card (via Paypal)
3. Bank Transfer
4. Paynow ( To be introduced shortly)

Bank Transfer is available through internet banking or ATM transfer. You can select this option when checking out. Please follow the steps provided upon checking out.

Packaging

We make sure that your cards arrive in the best condition possible. They are kept in a card sleeve, which would be inserted into a hard cover and then sealed in a resealable bag. Finally, the cards would be packed safely in a hard bubble-wrap envelope complete with a "DO NOT BEND" stamp to seal the deal.

For bigger packages, we will use hard boxes with bubble wrap to minimise possibility of damages or squashed boxes. Local packages may come in SmartPacs with bubble wrap.

Local Shipping

Shipment (Local - Singapore):

Free local normal mail shipment for purchases above $30 (for single cards). Do note that while Singpost local normal mail is generally safe, we will not be responsible for any damages/lost mail by Singpost.

Registered shipping is highly recommended as there will be tracking number provided.

Packages are generally dispatched within 48 hrs after receipt of payment.

For purchases which do not qualify for free shipping, the following shipment methods are available:

For Registered Mail/SmartPac, a tracking number will be provided to you upon dispatch, for tracking purposes. We might try out other couriers such as Aramax, Qooexpress or Ninjavan to gauge how good these couriers are. These couriers will also provide tracking number for your tracking purposes.

Overseas Shipping

Shipment (Overseas):

For overseas shipment,

Cardingedge ships internationally via Singapore Post (Singpost).

Delivery fees are levied based on the total weight of your purchases, which will be calculated automatically upon checkout.

Do note that your parcel cannot be tracked if normal airmail is selected.

Cardingedge will not be responsible for any lost normal airmail. Registered mail (at an additional cost of $3.00 per shipment) is recommended for all customers, for peace of mind. The maximum insurance amount based on Singpost Registered mail is S$68. If you require faster shipping or custom shipping options (e.g. DHL, FEDEX), please contact us - we will manually calculate the costs for you.

For Registered Mail, a tracking number will be provided to you upon dispatch for tracking purposes. We will not be able to provide any additional updates except from the tracking number updates, as the detailed shipping status are managed by the courier companies.

If you have any queries regarding shipment, please contact us.

Customs Charges

Cardingedge does not charge any customs duties on international shipments, however, we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are required by law to declare the contents of international packages and to state the full value of the shipment, even if the package contains a gift. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs or post office for further information.

Returns

Refund/Exchange Policy

We aim to get our orders correct every time. In the event that the purchase is not in accordance to your order and you need to arrange for a refund/exchange - please contact us within 48 hours from the date of receipt of your products. We are sorry for any inconvenience caused.

FAQ

Inventory

Q1. The card I'm interested in is currently sold out - when will the re-stock come in?

A1.

Shipping

Q2. The card

A2.

Q3. I have paid for an order and now I need to purchase another order too. Can I combine the 2 orders to save on shipping costs?

A3. As it is likely that we have already prepared the postage, we might not be able to combine the orders in time. Please contact us to request for the orders to be combined. If no requests have been received (or we have already packed the order), the orders will be shipped separately.

Payment

Q4. I have made payment via bank transfer - what do I do next?

A4. Once an order transaction has been made using bank transfer option, we will check our bank account frequently to verify that the payment has been made. Then we will change the payment status to "payment accepted" and proceed to process the order.

Q5. When will Paynow payment option be available?

A5. It should be available in the first half of 2020.

Q6.

A6.

Packaging

Customs Charges

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